General Terms and Conditions

Effective: September 22, 2026

1. Service Provider Information

Service Provider Name: Medic Mini Ltd.
Headquarters: 1025 Budapest, Józsefhegyi utca 20–24. B épület, földszint 2. ajtó
E-mail: medicminikft@gmail.com
Tax ID: 32570894-1-41
Company Registration Number: 01 09 431228
Registering authority: Company Registry of the Budapest Regional Court

Hereinafter: Service Provider.

These General Terms and Conditions of Use apply to the use of the gyermekdoki.hu website and to the electronic administrative services available on it.

A website may be classified as an information society service; for such services, the service provider must publish its basic information, as specified by law, in a manner that is direct and easily accessible.

2. Web Hosting Provider

Hosting Provider Name: Rackhost Zrt.
Headquarters: 6722 Szeged, Tisza Lajos körút 41.
E-mail: info@rackhost.hu

3. Interpretive Provisions

Personal information: any information relating to an identified or identifiable natural person.

Health data: Personal data relating to a natural person’s physical or mental health or to the health care services provided to that person.

Person concerned: the natural person to whom the processed personal data relates; in the case of this website, specifically the child patient and the parent or legal guardian.

Data Controller: the person or organization that determines the purposes and means of data processing. The Data Controller as defined in this notice is Medic Mini Kft.

Data Processor: the person or organization that processes personal data on behalf of the Data Controller.

Data Processing: any operation performed on personal data, including, in particular, the collection, recording, transmission, storage, use, modification, restriction, or erasure of such data.

Data Breach: a breach of the security of personal data that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to such data.

4. The Purpose of the Website

The specific purpose of the gyermekdoki.hu website is:

• information regarding the operation of the practice;
• publication of business hours and contact information;
• providing health and administrative information;
• enabling the electronic submission of certain administrative applications;
• making public and practical information regarding the operation of the practice available.

The general informational content on this website is not a substitute for an individual medical examination, diagnosis, personalized medical advice, or medical treatment.

5. Use of the Website

As a general rule, use of the website is free.

Registration is not required to use the website.

The website does not offer online payment options, and no paid healthcare services are purchased directly through the website.

Submitting the forms available on the website does not in and of itself automatically result in the formation of a contract for health care services, nor does it mean that the submitted request will automatically be accepted or fulfilled.

6. Online Service Requests

The following administrative services are currently available on the website:

• request for a referral;
• request for a certificate;
• application regarding a sick leave certificate.

The purpose of online forms is to simplify administrative procedures.

Submit the form is considered the submission of an application, which the Service Provider will review based on professional and administrative criteria.

Submitting the form alone:

• does not automatically entitle the applicant to the requested referral or certificate;
• does not constitute a determination of a person's health status;
• does not qualify as a telemedicine consultation;
• does not constitute a diagnosis;
• does not result in an automatic medical decision;
• does not guarantee that the request will be fulfilled by a specific date.

In all cases, decisions regarding the approval of a request must be made in accordance with the applicable health and professional regulations.

7. Requesting a Referral

The online referral request form may be used only for children who are patients of this practice.

The following information, in particular, may be provided in the application:

• the child's name;
• date of birth;
• Social Security number;
• address;
• contact email address;
• additional information required to process the request.

The issuance of a referral is always contingent upon the fulfillment of the applicable professional and legal requirements.

Submitting the form does not in itself mean that the referral can be issued or has been issued.

If additional medical examinations, information, or consultations are required to process the application, the Service Provider may request them.

8. Requesting a Certificate

The online form for requesting a certificate may be used exclusively for administrative matters related to children enrolled in the practice.

Among other things, the applicant may provide:

• the child's name;
• date of birth;
• your contact email address;
• a brief description of the complaint;
• the period covered by the certificate;
• is an exemption from physical education required;
• the requested method of sending the certificate.

The period or request specified on the form does not automatically mean that the certificate can be issued with the requested content.

The Service Provider determines whether to issue a certificate and its content based on the circumstances of the specific case, the medical information available to it, and the applicable professional guidelines.

According to information provided by the practice, medical certificates are typically processed after the daily patient care is completed.

9. Application Regarding a Sick Leave Certificate

The form related to sick leave benefits may request information about the child and the parent in question that is necessary for processing the application.

These may include, in particular:

• the child's name and date of birth;
• address;
• the period covered by sick pay;
• the parent's name;
• the parent's birth information;
• the parent's TAJ number;
• place of employment and job title;
• a gyermek panaszainak rövid leírása;
• contact email address.

Submitting an application does not automatically result in the issuance of a sick leave certificate.

The required certificate may be issued only if the legal, professional, and administrative conditions for doing so are met.

10. Accuracy of the information provided on the forms

The person filling out the form is responsible for ensuring that the information provided is true, accurate, and complete.

Due to incorrect, incomplete, or contradictory information, the processing of your request may be delayed, or further clarification may be required.

The Service Provider has the right to request clarification of the information before reviewing the request.

11. Administrative Procedures Concerning Minors

Given that the practice provides health care to children, online requests typically contain personal and health information regarding minors.

Such a request may be filed by the child’s legal representative or by any other person lawfully authorized to act on the child’s behalf.

By submitting this form, the person filling it out declares that he or she is authorized to act on behalf of the child in question and to provide the information necessary to process the request.

12. Confirmation of Online Applications

After the online form is submitted, the system may confirm the successful submission with a confirmation message displayed on the website and/or an automated email.

The technical confirmation merely confirms that the application has been received by the system. It does not constitute acceptance of the application, professional approval, issuance of a certificate or referral, or completion of the administrative process.

If the user does not receive a confirmation or encounters a technical error, it is recommended to use another available contact channel of the practice to verify that the request has been received.

13. Processing Time for Applications

Online requests are processed in accordance with the practice’s patient care responsibilities and the professional nature of the specific case.

Submitting this form does not guarantee immediate processing and does not create an obligation to fulfill the request automatically within a specific time frame.

The Service Provider strives to process requests within a reasonable time. The duration of processing may depend, in particular, on:

• the type of application;
• the technical complexity of the case;
• the availability of the necessary data;
• whether further consultation or an in-person examination is necessary;
• the practice's current patient care workload.

In accordance with the practice’s operating procedures, medical certificates are typically processed after the daily patient care is completed.

In cases requiring urgent or immediate medical attention, the online form cannot be used as a means of contacting emergency services.

14. This website does not provide telemedicine services

The following does not take place through the gyermekdoki.hu website:

• remote consultation;
• online medical examination;
• making a diagnosis;
• making a therapeutic decision;
• prescription;
• emergency assessment.

Online forms are used for administrative purposes.

The information on this website or contacting us via the form does not replace a personal medical examination when one is medically necessary.

15. Urgent and Life-Threatening Conditions

The website and online forms are not suitable for treating urgent or life-threatening medical conditions.

In the event of an urgent, life-threatening condition that requires immediate medical attention, do not wait for your online request to be processed.

In the event of a life-threatening situation or suspicion thereof, the 112 emergency number its use is required.

16. The Nature of Health Information

The health information on this website is provided for general informational purposes only.

The assessment of each child's health may depend on individual circumstances in each case.

The general information provided on this website should therefore not be interpreted as a personalized diagnosis or treatment recommendation.

17. Data Processing

During online transactions, personal data—and in some cases, health data—is processed.

The detailed rules governing data processing, including in particular:

• the purpose of the data processing;
• legal basis;
• the scope of the data processed;
• the duration of data processing;
• data processors;
• the rights of data subjects;
• the available legal remedies

available on the website Privacy Policy includes.

Before submitting the online form, the user must be given the opportunity to review the Privacy Policy.

Personal and health data may be accessed only by those individuals who need it for the purposes of providing health care, handling administrative matters, or ensuring the lawful technical operation of the website, and who are subject to appropriate confidentiality obligations or legal requirements.

18. Technical Operation

The Service Provider strives to ensure the continuous and secure operation of the website; however, it cannot guarantee that the service will be available without interruption at all times.

Temporary service interruptions may occur due to maintenance, technical malfunctions, internet connection issues, or other circumstances beyond the Service Provider’s control.

If a technical error occurs while submitting an online application, the user may use another available method of contact.

19. Copyright

The original text, graphics, and other content appearing on the gyermekdoki.hu website may be protected by copyright.

The content of this website is freely available for personal, informational purposes.

The commercial or unauthorized copying, distribution, adaptation, or use of the content—unless specifically authorized by law—is subject to the prior permission of the copyright holder.

20. External Websites

This website may contain links to external websites.

The Service Provider is not responsible for the content, current operation, or data processing practices of websites operated by third parties to which external links on the website lead.

21. Complaint Handling

Complaints regarding the operation of the website or health care services may be filed using the Service Provider’s contact information.

In the event of a complaint regarding health care, the patient has the right to file a complaint with the health care provider or its operating entity. The health care provider is required to investigate the complaint and inform the patient of the results as soon as possible, but no later than within 30 business days notify the patient in writing. The patient may also exercise other legal remedies provided for by law.

Complaints may be submitted, in particular, via the following contact information:

E-mail: medicminikft@gmail.com

22. Liability

The Service Provider’s liability is governed by the Hungarian laws in effect at any given time.

These terms and conditions do not exclude or limit any liability of the Service Provider that cannot be excluded or limited under applicable law.

The Service Provider shall not be liable for any damages or losses arising from the User’s:

• provided false or incorrect information;
• in an emergency, they wait for a response from the online service instead of seeking immediate medical assistance;
• uses the general informational content on the website as personalized medical advice.

23. Amendments to the General Terms and Conditions

The Service Provider reserves the right to amend these terms and conditions in the event of changes to the legal framework, the operation of the website, or the method of conducting business online.

The current version is available on the gyermekdoki.hu website.

This amendment does not affect the statutory obligations regarding the adjudication of applications that were already submitted prior to the amendment.

24. Governing Law

In matters not governed by these General Terms and Conditions, the Hungarian laws in effect at any given time shall apply, in particular the provisions relating to health care services, civil law relationships, electronic services, and data protection.